Q&A


Home Q&A Referrals History Pricing & Options Re-order Contact info Fundraisers

		Commonly asked questions. How long does it take to get our pictures? You get your proofs 7 days following picture day. You have another week to order a picture package and return your form to school. The finished photos will be delivered to the school 3 weeks later. Why does it take so long to have the packages delivered? Our team has to sort the orders, the orders are then sent to the lab. It takes about 7-10 days to produce all the prints. Then our team packages and delivers the packages to your school. How long does it take to photograph each class? Using an average class of 25 students as an example, it will take approximately 25 minutes for kindergarten to grade 2, about 20-25 minutes for grades 2 to 6 and about 15-20 minutes for the higher grades. Add 10-15 minutes for each grade to have a traditional class photo taken. We can photograph up to 275 students per day. How should the students line up for their pictures? If we are taking the traditional class photo, the photographer will arrange the children. For individual photos please bring them in alphabetically. How can the school help to run an efficient picture day? Although we try not to make picture day the school's responsibility, the day will move along smoother with the school's help. The school can help by letting us know ahead of time if a particular schedule needs to be followed. What is the best location to have the photographer set up his equipment? The gym is the ideal place if we are taking both the traditional class photo and individual photos. The photographer sets up two photography areas - one for the class photo and the other for the individual photos. In this scenario the students are first photographed as a class and then individually. If your school goes with the class composite as the choice for the class picture, then all we need for space is an empty classroom (no desks) or a room of similar size. In this scenario we photograph the students individually and don't need as much room. Do the staff members have to have their pictures taken? Yes they do. Not only do they receive a free package of photos but their photos are needed if your school goes with the class composite option for class photo. A class composite wouldn't be complete without the teacher. Is there a procedure if retakes are necessary? With each student having 3 poses taken on picture day retakes are not usually necessary. If necessary, free retakes would apply only to technical flaws such as bad lighting and closed eyes in all 3 poses. There is a $10 retake fee for any other reason, such as the wrong attire, intentional poor expression or a bad hair day. Proper attire and grooming is the responsibility of the parents & students. Students should bring a comb or brush on picture day. The photographer does his best to make sure that collars and shirts are straight, faces are clean and the student cooperates. Some kids just don't want their picture taken. Are the parents obliged to buy pictures? If they don't like the proofs or don't normally buy photos, there is no obligation to buy a picture package. Just check the appropriate box on the order form and return it with the proofs attached. Can we get memory books for our school? Yes. Click here for details. If you have any other questions call us at 471-3718 in Edmonton or toll free at 1-800-471-3701. Or to send an email message, click here.